Mohamadou Doucoure

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Mohamadou Doucoure

Configuration du Prompt Builder dans Einstein Generative AI : un guide pratique pour améliorer vos interactions

En tant qu’administrateur Salesforce, il est essentiel d’exploiter pleinement les capacités des outils avancés tels qu’Einstein Generative AI, et plus particulièrement le Prompt Builder. Ce dernier permet de personnaliser et …

octobre 2024

News Salesforce

Mohamadou Doucoure

Comment bien configurer Omni-Channel dans Salesforce Lightning ?

Bienvenue dans cet article dédié à la configuration optimale d’Omni-Channel dans Salesforce Lightning. Si vous n’êtes pas encore familier avec Omni-Channel, je vous invite à consulter mon précédent article …

janvier 2024

Conseils

Mohamadou Doucoure

14.12 : Découverte de Omni-channel dans Salesforce #TexCalendar

Explorez Salesforce Omni-Channel, une fonctionnalité révolutionnaire du Service Cloud. Imaginez un système qui dirige automatiquement les tâches en temps réel vers vos utilisateurs via divers canaux de communication comme …

décembre 2023

Conseils

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