Omni-channel

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Mohamadou Doucoure

Comment bien configurer Omni-Channel dans Salesforce Lightning ?

Bienvenue dans cet article dédié à la configuration optimale d’Omni-Channel dans Salesforce Lightning. Si vous n’êtes pas encore familier avec Omni-Channel, je vous invite à consulter mon précédent article …

janvier 2024

Conseils

Mohamadou Doucoure

14.12 : Découverte de Omni-channel dans Salesforce #TexCalendar

Explorez Salesforce Omni-Channel, une fonctionnalité révolutionnaire du Service Cloud. Imaginez un système qui dirige automatiquement les tâches en temps réel vers vos utilisateurs via divers canaux de communication comme …

décembre 2023

Conseils

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