Author: Maryem Rezki

Image d'illustration d'une employée travaillant sur un ordinateur portable

Process builder and workflow make way to Flows (½)

Overview “If you can do it with a Workflow, then do it with a Process Builder, because everything a Workflow does, a Process Builder does it better”. If you …
March 2022

Day 5 : How to assist your agents and customers to find knowledge articles and get more time to prepare Christmas eve ? #TexeiAdventCalendar

We are going to speak about Knowledge articles since one of the first things you learn when you start developing for support agents is that they don’t have time …
December 2021